Feel Like Screaming? Try 4-Step Win-Win Formula
People can be so frustrating, at times. Colleagues, family members, friends and yes, yours truly! We’re all capable of doing or saying things that can cause angst or irritation; learning to negotiate conflict with tact and respect is one of the great challenges in life. If frustrations aren’t resolved early they sometimes escalate, resulting in an outburst of emotion that can be unpleasant, to say the least. Then comes guilt, “Why did I say that?” “I should have known better!” [...]