conflict

/Tag:conflict
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  • 8 simple steps to giving feedback

How to give feedback, 8 simple steps…

October 20th, 2016|Categories: Blog|Tags: , , , , |

One of the most intimidating things to do can be giving feedback when it’s needed. Are you guilty of not telling someone they’ve got something between their teeth and yet it’s all you can look at while you’re talking with them? Don’t want to embarrass them, right? But how mortifying is it to keep working under an assumption that all is going great, when secretly people are commenting behind your back? Despite the awkwardness of it all, people are grateful [...]

Quality communication begins here…

October 6th, 2016|Categories: Blog|Tags: , , |

Communication is such a tricky thing to do well. Invariably people misunderstand each other, misinterpret or struggle to stay connected by the inadequacy of language. Despite lecturing in counselling and communication skills, being a psychotherapist and a lifetime of study on this very topic, I’m still working at mastery! I’m better at it these days than in the past but I still feel like there is room for improvement. It takes great courage to speak honestly and vulnerably from the [...]

  • typewriter_win_win

Feel Like Screaming? Try 4-Step Win-Win Formula

January 20th, 2016|Categories: Blog|Tags: , , , , , , , |

People can be so frustrating, at times. Colleagues, family members, friends and yes, yours truly! We’re all capable of doing or saying things that can cause angst or irritation; learning to negotiate conflict with tact and respect is one of the great challenges in life. If frustrations aren’t resolved early they sometimes escalate, resulting in an outburst of emotion that can be unpleasant, to say the least. Then comes guilt, “Why did I say that?” “I should have known better!” [...]